Family Bank Crowned Digital Innovation Champion in East Africa
Family Bank received high praise for its digital innovation efforts. CEO Nancy Njau expressed joy over this recognition, seeing it as proof of their dedication to putting customers first in today’s fast-paced digital world. The bank recently won an award for exceptional customer service during the Innovation and Excellence Awards East Africa held at the Connected Banking Summit’s 11th edition.
The bank’s commitment to enhancing customer experiences in the ever-changing digital landscape and its role in setting new standards for customer satisfaction were highlighted. Nancy Njau emphasized that customers remain central to their growth strategy. They strive to understand and adapt to their evolving needs by offering innovative products, refining services, and ensuring seamless online banking, cutting-edge mobile applications, and personalized customer interactions.
The Innovation and Excellence Awards East Africa, organized by the International Centre for Strategic Alliances, recognize leaders and organizations driving innovation and excellence in banking. This recognition aligns with the bank’s mission to create a more inclusive, efficient, and secure banking environment.
This recent accolade adds to the bank’s achievements, including being voted the third-best bank overall and the best tier-two bank in Customer Experience for four consecutive years in the Kenya Bankers Association 2023 survey.
